Help & FAQ
Questions? We've got real answers.
No ticket-bot purgatory, just straight answers, a little sass. Can't find it? The feedback box at the bottom goes straight to a human.
Getting started
What InkJaw is and how to make the most of it.
What even is InkJaw?
Two things. InkJaw is the eldest of our ink dragons, and this is the play-first home he runs for story people: readers, writers, and anyone who likes funny stuff. Come for the free Story Wizards, quizzes, and blog. The prompt packs, workbooks, and author services are a bonus, never a toll booth. The full story of how a dragon ended up with a website is on the About page.
Do I have to be a writer to enjoy this?
Nope. Half the good stuff is built for readers and people who just want a laugh, take the reader quiz, spin a name generator, read the blog. No writing required, no gatekeeping.
Is any of this actually free?
Yes, genuinely. The Story Wizards, quizzes, guides, and a fresh pack every month are free with a free account. We ask for an email so we can send the goods, that's the whole catch.
How often do new things drop?
Two new free packs and a full members' themed pack every month. Members vote on the theme. New blog takes land regularly, and new Story Wizards appear as we build them.
Website & account
Logging in, the Story Wizards, downloads, the basics.
How do I make an account?
Right here: create your free account →. It's free forever, no card. Sign in with Google, or pop in your email and we'll send a one-tap link, either way your account's ready. It unlocks the monthly free packs, the Story Wizards, and saves your spot.
How do I log in? Do I need a password?
No passwords here, InkJaw is passwordless. Two ways in: tap Continue with Google, or enter your email and we'll send a one-tap login link, click it and you're in. It's the same whether you're brand new or coming back, and there's nothing to remember or reset.
I didn't get my login link.
Give it a minute and check your spam folder (it comes from InkJaw). The link works for 30 minutes and one time only, so if it expired, just enter your email again for a fresh one. Still stuck? Message us and we'll get you in.
Do the Story Wizards save my results?
The wizards run live and show your result right away, screenshot or share it from the card. We don't store what you paste in. Refresh and it's gone.
Where are my downloads?
Free packs and guides download straight from their page. Purchased packs download from your confirmation screen and email. Members keep a library of everything they're entitled to.
Does the site work on my phone?
Yep, everything's built to work on a phone, tablet, or desktop. If something looks off on your device, tell us on the site-feedback form and include what you're using.
Membership
Billing, the monthly packs, upgrading, cancelling.
What's the difference between Free, Premium, and Exclusive?
Free gets you the monthly free packs, all the Story Wizards, plus the quizzes and blog. Premium adds the monthly themed pack plus member discounts. Exclusive adds the full archive of past packs and the deepest tools. Full breakdown lives on the Membership page.
How does billing work?
Monthly or yearly, your pick, yearly saves you two months. Payments are handled by a secure third-party processor; we never see or store your card number. Pricing on the Membership page is always current.
Can I cancel anytime?
One click, no call, no “are you sure” maze. You keep everything you've already downloaded, and you stay a member through the end of the period you paid for.
What happens to my packs if I cancel?
Anything you downloaded while a member is yours to keep. You'll still get the two free packs every month, the same as anyone with a free account. You'll just stop getting the members' themed pack and member pricing once the period ends.
Orders & shop
Checkout, your files, refunds.
How do I buy a pack?
Hit the button on the pack's page and check out securely, card details go straight to our payment processor, never to us. It's an instant digital download, on your screen and in your account seconds after you pay.
What format are the files?
Print-friendly PDFs you can read on any device or print at home. Each product page tells you the page count and what's inside before you buy.
Didn't get my download?
Check the confirmation screen and the receipt email (and spam). Still missing? Message us here with the email you used and we'll re-send your files, no hoops.
What's the refund policy?
Because packs are instant digital downloads, sales are generally final. But if a file is broken, mislabeled, or not what the page promised, tell us and we'll fix it or refund it. We're reasonable people.
Services & Voice
How a project works, including the Full Voice Profile.
How does a service project work?
Pick what you need on the Services page, each one lists exactly what you get and what it costs, no back-and-forth quotes. Start it right there, we build it, you review, and we tighten anything that doesn't sound like you before it's done. Want two or more together? They bundle for less, ask us for a bundle.
What's the Full Voice Profile?
A ten-section portrait of your writing voice, built from your own pages: your personality on the page, your instincts and signature moves, the words you reach for, even the authors you sound like. Less a rulebook, more a mirror, the voice that's only yours, named and quoted back to you. The free Voice Snapshot is a three-line taste; the full profile lives on the Services page.
Will it still sound like me?
That's the whole point. We work with your voice, not over it, every change comes with a reason, and you keep the final say on all of it.
Feedback & ideas
Suggestions, bug reports, theme ideas, hellos.
I have an idea / found a bug / want to say hi.
Perfect, that's exactly what the feedback box is for. Suggestions, bug reports, typos, compliments, memes: all welcome, all read.
Can I suggest a monthly theme?
Please do. Members vote on the next theme over on The Drop, and anyone can pitch one through the suggest-a-theme form.
How fast do you reply?
Usually within a couple of business days. A real human reads every message sent to us, no ticket-bot purgatory.
Privacy & data
What we collect, what we don't, and your rights.
What do you collect?
The basics to run the place: your email and account info, what you've bought or downloaded, and light, privacy-respecting analytics. We don't store the text you paste into the free tools.
Will you spam me or sell my info?
No and no. We email you the goods and the occasional update, you can unsubscribe in one click, and we never sell your data. We're frankly too lazy to spam you.
Can I get my data deleted?
Yes. Ask us here and we'll delete your account and personal data. Full details live in the Privacy Policy.
Still stuck? Say hi
Ask a real human.
Bug, idea, typo, compliment, meme, all welcome, all read. Usually answered within a couple of business days.